RouteFlow Support

Get back to the route quickly.

Practical help for adding stops, re-optimising during the day, Driver Mode, trial codes and subscriptions.

Common tasks

Stops

Add a postcode-only destination

Search the full postcode, choose the option to add it, then include the business, unit or delivery detail. Saved variations can be reused from the address cache.

Route

Re-optimise during the day

Complete your delivered stops first, allow location access, then re-optimise the remaining route. RouteFlow uses the current GPS position when it is available.

Anchors

Choose the first and last stops

Set the route anchors before optimisation. RouteFlow keeps them fixed while arranging the stops between them.

Windows

Protect a timed delivery

Add the delivery window to the stop. The optimiser checks timing risk and can prioritise it when the window would otherwise be missed.

Code

Redeem a trial code

Generate the code on this website, download RouteFlow, then enter it in the app's Promo Code screen. Check the email address carefully before generating it.

Store

Subscriptions and restore

Prices and billing periods are shown by the App Store. Use Restore Purchases in RouteFlow if an active subscription is not recognised on the device.

Troubleshooting

An address or postcode is not appearing

Check the spelling and internet connection, then search the complete UK postcode. If the business is not listed, create a postcode-only stop and add the business or unit detail yourself.

Re-optimisation starts from the wrong place

Confirm that Location Services are enabled for RouteFlow and that the phone has a current GPS fix. Completed stops should remain complete; only the remaining route should be recalculated.

The route appears to pass a nearby stop

Check whether that stop has a delivery window, fixed position or another constraint. If not, send Support the route details and screenshots so the optimisation case can be reproduced.

The trial code does not redeem

Enter the code exactly as shown, confirm the device is online and check whether the code has already been redeemed or expired. Contact Support with the code and email address if the issue remains.

The internet connection drops

Keep the app and route open. Address lookup, live map services and some recalculation steps may need a connection; retry once service returns rather than rebuilding the route immediately.

Still need help?

Email the RouteFlow support team with your app version, iPhone model, what you expected and what happened. Screenshots are especially useful for route issues.

support@routeflowapphq.com